Terms and Conditions
Welcome to Glasshouse Wealth. By accessing our website and services, you agree to comply with the following terms and conditions. Please read them carefully.
Corporate Authorised Representative Disclosure
Christopher Carlin (Authorised Representative No. 1235031) and Chachenat Pty Ltd (Authorised Representative No. 1311086), trading as Glasshouse Wealth (ABN 87 679 012 643), are Corporate Authorised Representatives of Infocus Securities Australia Pty Ltd (ABN 47 097 797 049, AFSL 236523).
Terms of Use
This website (the Website) is owned and operated by Chachenat Pty Ltd (ABN 87 679 012 643), trading as Glasshouse Wealth (“Glasshouse Wealth”, “we”, “us” or “our”).
Our registered office is located at:
4/13 Turner Street, Beerwah QLD 4519, Australia
By accessing or using this Website or any of its pages, you agree to be legally bound by these Terms and Conditions, including our Privacy Policy. These Terms are governed by the laws of Australia, and Australian courts have exclusive jurisdiction in relation to any disputes arising from your use of this Website.
We may change the content or services on this Website at any time without notice, including these Terms and Conditions and our Privacy Policy. Your continued use of the Website constitutes acceptance of any changes. We recommend that you review these Terms periodically.
The information on this Website is intended for residents of Australia only and should not be relied upon by persons in any other jurisdiction.
General Advice Warning
IMPORTANT: Any advice provided on this Website is general advice only and has been prepared without taking into account your objectives, financial situation or needs.
Before acting on any information on this Website, you should consider whether it is appropriate to your personal circumstances and, if necessary, seek advice from a licensed financial adviser. You should obtain and consider the relevant Product Disclosure Statement (PDS) or other disclosure documents before making any decision to acquire a financial product.
General Information Only
The information contained on this Website is provided for general information purposes only and does not constitute personal advice to any individual. Any examples used are illustrative only.
While reasonable care has been taken in preparing the content of this Website, Glasshouse Wealth, its officers, representatives, employees and agents disclaim all liability (except where liability cannot be excluded by law) for any loss or damage suffered as a result of reliance on the information contained on this Website.
Accuracy and Currency of Information
Glasshouse Wealth believes the information on this Website is accurate at the time of publication but does not warrant its accuracy, reliability or completeness. Information may change over time and may not always be current.
To the extent permitted by law, Glasshouse Wealth disclaims all liability for any loss or damage arising from reliance on information contained on this Website, whether caused by negligence or otherwise.
No Warranty
The information and opinions on this Website are provided without any warranty, express or implied, to the fullest extent permitted by law.
Subject to rights under the Australian Consumer Law or other applicable legislation which cannot be excluded, Glasshouse Wealth:
- Makes no warranty that the Website will be uninterrupted or error-free
- Does not guarantee that defects will be corrected
- Does not warrant that the Website or servers are free from viruses or harmful components
- Excludes all implied warranties and conditions
- Limits liability to the maximum extent permitted by law
Privacy
Glasshouse Wealth is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Our Privacy Policy explains how we collect, use and disclose personal information and is available on this Website.
Copyright
All content on this Website, including text, graphics, logos, design, layout and code, is owned by or licensed to Glasshouse Wealth unless otherwise stated.
You may view and browse this Website for personal use only. You must not reproduce, distribute, modify, publish or commercially exploit any content without our prior written consent.
Loss or Damage to Your Systems
Glasshouse Wealth is not responsible for any loss or damage to your computer systems, software or data arising from your use of this Website or from links to other websites. You are responsible for taking appropriate precautions to protect your systems.
Links to Other Websites
This Website may contain links to external websites. These links do not constitute endorsement or recommendation of any third party. Glasshouse Wealth does not control and is not responsible for the content of external websites.
You must not link to or frame this Website without our prior written consent.
Complaints
We are committed to providing high-quality financial services and have procedures in place to address complaints fairly and efficiently.
If you have a complaint regarding the financial services provided, please contact us:
Phone: 0434 383 774
Email: hello@glasshousewealth.com.au
Alternatively, you may contact Infocus Securities Australia Pty Ltd:
Phone: (07) 5406 5000
Mail:
The Complaints Manager
Infocus Securities Australia Pty Ltd
PO Box 1856
Sunshine Plaza QLD 4558
Email: ProfessionalStandards@infocus.com.au
Your complaint should include details of the services you are dissatisfied with, relevant facts, and how you would like the matter resolved.
Infocus will investigate your complaint and aim to provide a written response within 30 calendar days. If the complaint cannot be resolved to your satisfaction, you may lodge a complaint with the Australian Financial Complaints Authority (AFCA):
Phone: 1800 931 678
Mail: GPO Box 3, Melbourne VIC 3001
Website: www.afca.org.au
Email: info@afca.org.au
Contact Details
Glasshouse Wealth
4/13 Turner Street
Beerwah QLD 4519, Australia
Phone: 0434 383 774
Email: hello@glasshousewealth.com.au
Website: www.glasshousewealth.com.au
